Returns& Refunds

Return & Refund policy

Returns and Refunds

Unfortunately, we are not offering returns or refunds at this time.  All purchases are final. 

However, if the product is defective or damaged, send us an email at returns@j-lite.org and we will exchange it for the same item. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returnsn@j-lite.org.

 

Gifts

At this time, we are not offering returns or refunds if the item was purchased as a gift and shipped directly to you.  Please contact us at returns@j-lite.org with your questions or concerns.

Shipping

To return your product, you should mail your product to:  6688 Joliet Rd. #175.  Indian Head Park, Il 60525

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please feel free to email us at returns@j-lite.org with questions or concerns.